Every Koorui monitor sold in Pakistan through the official channel carries a 36-month warranty from the invoice date. Type the serial number printed on the label on the back of the monitor (it is also on the box) to see the model, the warranty window and any service history.
Serial not found?
Check for typos first: the letter O and the digit 0 look alike on the label. Serials are registered when units are invoiced, so a unit bought this week can take a day to appear. If it still does not show, send a clear photo of the label on WhatsApp and we will look it up by hand.
How to make a claim
- Have the model, serial number and invoice ready, plus photos or a short video of the fault.
- Contact us on WhatsApp or email [email protected].
- We may guide you through quick checks first (cable, input, factory reset), which solves many “no signal” cases in minutes.
- If service is needed, we provide return instructions and an estimated timeline after reviewing your case. Timing depends on inspection and parts or replacement availability.
- For the seven-day replacement process, see our warranty terms.
Full details, including the pixel policy and what the warranty does not cover, are in the warranty terms.